DSTV *****s client's money by not refunding excessive payment done in error

Utterly disgusting service from DSTV. We paid extra by mistakely adding another 0 to the premium and now DSTV is using delaying tactics to keep my money. Case of theft will be opened with the police because everytime we call we are told different stories. Even escalations does not work there at DSTV...all staff should be dismissed because they have zero customer service skills. Spoken with Hadley who said he will escalate to his boss Anele Kedi but 3.5 weeks past and nothing yet.