TK
Tommy K
1 reviews | Active since Feb 2019
10 Mar 2023, 10:23
DSTV *****ing whatever they can
I enquired about DSTV data packages in December but cancelled 2 days later. Surprisingly I've been required to pay R49 extra on my subscription for the last 3 months, without receiving or using any router. I've dealt with both Reitumetse & Ntombi via WhatsApp chat & both promised me to have the "subscription" cancelled & refunded. Both were however equally *********** in assistance.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Mar 2023, 10:31Hi Tommy Van Koller,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Mar 2023, 10:31
Official
Hi Tommy Van Koller,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
TK
Tommy K's updateReviewer Update
10 Mar 2023, 10:48Thanks. Let me assist you with a step by step guide to fix your incompetence
Step 1 - Find my Customer Number : ***9
Step 2 - Login to my profile
Step 3 - Cancel the R49 PM subscription
Step 4 - Refund the access funds to my account ***9
Step 5 - Confir that I will only pay R429 Compact subscription moving forward
Hope the above was helpful in assisting You fixing Your mess
Step 1 - Find my Customer Number : ***9
Step 2 - Login to my profile
Step 3 - Cancel the R49 PM subscription
Step 4 - Refund the access funds to my account ***9
Step 5 - Confir that I will only pay R429 Compact subscription moving forward
Hope the above was helpful in assisting You fixing Your mess
TK
Tommy K's update10 Mar 2023, 10:48
Reviewer Update
Thanks. Let me assist you with a step by step guide to fix your incompetence
Step 1 - Find my Customer Number : ***9
Step 2 - Login to my profile
Step 3 - Cancel the R49 PM subscription
Step 4 - Refund the access funds to my account ***9
Step 5 - Confir that I will only pay R429 Compact subscription moving forward
Hope the above was helpful in assisting You fixing Your mess
Step 1 - Find my Customer Number : ***9
Step 2 - Login to my profile
Step 3 - Cancel the R49 PM subscription
Step 4 - Refund the access funds to my account ***9
Step 5 - Confir that I will only pay R429 Compact subscription moving forward
Hope the above was helpful in assisting You fixing Your mess
DStv (MultiChoice)'s replyOfficial
10 Mar 2023, 16:46Hi Tommy Van Koller,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that we're confirming with the courier company if the device is at their warehouse.
Once this has been confirmed, we will cancel the contract and reconcile the account.
Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that we're confirming with the courier company if the device is at their warehouse.
Once this has been confirmed, we will cancel the contract and reconcile the account.
Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Mar 2023, 16:46
Official
Hi Tommy Van Koller,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that we're confirming with the courier company if the device is at their warehouse.
Once this has been confirmed, we will cancel the contract and reconcile the account.
Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that we're confirming with the courier company if the device is at their warehouse.
Once this has been confirmed, we will cancel the contract and reconcile the account.
Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
TK
Tommy K's updateReviewer Update
10 Mar 2023, 17:12So far you've only given me 30% satisfaction. You were supposed to have called your courier company 3 months ago. Your processes & overall service sucks. 0/10 for effective cancellation process
TK
Tommy K's update10 Mar 2023, 17:12
Reviewer Update
So far you've only given me 30% satisfaction. You were supposed to have called your courier company 3 months ago. Your processes & overall service sucks. 0/10 for effective cancellation process