DSTV *****ing R10,745 from account

After months of dealing with DSTV and trying to resolve an issue, where they were debiting incorrect amounts from my account and sending my DSTV account into arrears - an error they never apologised for nor made any attempt to assist me in rectifying the overdue balance in a way that suited me - I finally paid off the overdue amount.

Now, a month later, I wake up to find that DSTV and Multichoice have debited an amount of R10 745 from my bank account.

I have complained several times on social media - this is just because I refuse to use my airtime and actual time to sit on hold on the phone just to be told the matter has been escalated, which happened before when I was trying to make payment arrangements (which they ignored) - and all they can say that my issue has been escalated and marked important.

However, I have yet to hear from anyone. I have yet to be given an explanation or even an apology that this amount has been taken from my account.

This is theft, *****. Plain and simple. They have taken money from my account, R10,000 more than what is owed for services rendered.

No apology. No explanation. No urgency shown in trying to help me.

Not surprised given that the overall attitude of the company is to not care about its customers as long as they're money is paid.

Watch how quick they are to contact me when I cancel my debit orders and refuse to pay my monthly fee. But when they make a mess of things, you'll never hear from them.

Pathetic. ********.