Dstv *****ing peoples money from bank accounts

R825.40 was deducted via debit order. I Dont even have a activated account and have no permission for the debit order to take place. I called the contact centre who was of no assistance and quite incompent. I need that money refunded immediately. Who gives you the right to do this to people. Now I have to phone around to sort out this mess it is unprofessionally.