LH
Laura H

1 reviews | Active since Jul 2016

08 Aug 2016, 09:40

DStv: *****ing People's money since 1994

<p>Had the most frustrating call with a call centre agent at DStv. I called to cancel my account for this month as I don't want it on for the month of August. The last time I called, the operator said that if I cancel within the 15-day grace period, it'll be all right. Now, he tells me that I cannot cancel my account; it can only be done next month (September the 2nd). Now he's telling me that I have to pay the full R759 come the 2nd of September. That is completely useless. And such a rip-off. DStv should at least have the flexibility to cancel account whenever, so that the customer can pay the pro-rated amount owing the next month; or when they reconnect again. This is terrible service. I hope DStv learns to be more customer-friendly...especially their call centre agents! Get it together, DStv :( </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 10:37
Official

Dear Laura Heldsinger

We acknowledge receiving your enquiry. We will look into it and provide feedback as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 12:47
Official

Dear Laura Heldsinger

As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to the account.

Regards

Nesta