DStv *****ing my money

DStv stole a week of viewship from me. I paid my monthly subscription early on the 12th (it was due on the 14th), but magically it expired on the 7th. I had numerous conversations with them but they insisted on NOT honoring what I had paid for.

In addition, I reported that my second decorder was not working. I had paid my subs including the US$11/ month for the extraview (I paid for two months). Instead of crediting my account with money paid for a service that I had reported to them that I couldn't access, I was made to jump through hoops by being asked to offer explanations in numerous emails and then was assured that if I put it in writing my account would be credited with these funds.

It wasn't.

I am deeply disappointed with the ********** dealings that I have had to endure from DStv. How can you hold onto money for services that you don't provide and then curtail viewing for a period that I paid for?

Desperation is what has driven me to bring my case onto this forum. I hope that someone at DStv can finally be persuaded to look into this and sort this out.