1 reviews | Active since Jul 2011
DSTV *****ing my money!!!!
I have a scheduled payment from my internet banking for DSTV each month and currently subscribe to the premium package with HD - R699 plus R80. I pay cash and usually pay a little extra each month so my account is in credit for a rainy day.<br> Over the last couple of months I have noticed that an additional debit order has been taken off my bank account for what appears to be a \short payment\". To my absolute shock and horror I discovered that I have been paying TWO SUBSCRIPTIONS! I have been charged for a compact subscription since 08 September 2015 in addition to my Premium package!! I have called NUMEROUS times since 24 Feb trying to resolve this and now I receive an email stating I still owe R844, and that after they took a debit order of over R1000 out of my account (i've never signed a debit order instruction).<br> I still need the following amounts reversed:<br> 8 Sep 15 to 7 Oct 15 R319.00 <br> 8 Oct 15 to 7 Nov 15 R319.00<br> 8 Nov 15 - 7 Dec 15 R319.00<br> 8 Dec 15 - 7 Jan 16 R319.00<br> 8 Nov 15 debit order R134.00<br> 8 Jan 16 - 07 Feb 16 R319.00<br> 08 Dec 15 debit order R198.00<br> 08 Feb 16 - 07 Mar 16 R319.00<br> 08 Jan 16 debit order R198.00<br> PLEASE SORT THIS OUT URGENTLY!!!"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing and been corrected and adjusted accordingly .Please be advised that your method of payment has been changed to cash as requested.
For more detail pertaining to your query, please refer to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing and been corrected and adjusted accordingly .Please be advised that your method of payment has been changed to cash as requested.
For more detail pertaining to your query, please refer to your personal e mail address
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert