DSTV *****ing my money
<p>My decoder keeps on being suspended and when i contacted DSTV they told me that the billing department transferred over R3500 from my dcoder acoount to someone else.</p> <p>Everytime i phone they promise to fix and call me back and never do.</p> <p>This constitutes theft as i want to know why DSTV stole my money and if i do not get a response today i will lay a contact my laywer . How dare they just transfer money from my dstv account without asking me or checking that what they doing is correct.This has been escalated a number of times to billing as well and no response from them.</p> <p>Every time i phone i have to explain everything to different people over and over again. This is ridiculous.</p> <p> </p> <p> </p>
Dear Debbie
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Debbie
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Debbie
Our finance department requires your proof of payments from April to date for further investigation.
Please provide us with the proof of payments reflecting the amounts paid and send it to ***. You will then receive a case reference number.
Once you have the case reference number, please respond with it privately, so we can trace your proof of payment.
Regards
Elna
Good day Debbie
Our finance department requires your proof of payments from April to date for further investigation.
Please provide us with the proof of payments reflecting the amounts paid and send it to ***. You will then receive a case reference number.
Once you have the case reference number, please respond with it privately, so we can trace your proof of payment.
Regards
Elna
Good Morning Debbie
We tried contacting you several times today on number [***] to no avail, your line goes to voice mail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Good Morning Debbie
We tried contacting you several times today on number [***] to no avail, your line goes to voice mail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Hi Apologies but my phone was off you can call me now . i am available as i have gotten my other bank statements and need to speak to you urgently
Hi Apologies but my phone was off you can call me now . i am available as i have gotten my other bank statements and need to speak to you urgently
Good Afternoon Debbie
As per our telephone conversation, we are investigating feedback will be provided as soon as more information becomes available.
Regards
Elna
Good Afternoon Debbie
As per our telephone conversation, we are investigating feedback will be provided as soon as more information becomes available.
Regards
Elna
Good day Debbie
We will give you a call tomorrow after 9am for feedback.
Regards
Elna
Good day Debbie
We will give you a call tomorrow after 9am for feedback.
Regards
Elna
Good Day Debbie
We tried contacting you on ***, *** and *** to no avail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Good Day Debbie
We tried contacting you on ***, *** and *** to no avail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Good Day Debbie
We confirm the account was adjusted accordingly. All charges incurred were reversed, however you still need to pay R762 to view till the 24-12-2017 as that wasn't covered on amount you have paid.
Kindly pay as soon as possible to avoid disconnection. Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Good Day Debbie
We confirm the account was adjusted accordingly. All charges incurred were reversed, however you still need to pay R762 to view till the 24-12-2017 as that wasn't covered on amount you have paid.
Kindly pay as soon as possible to avoid disconnection. Should you have further questions, please do not hesitate to contact us.
Regards
Elna