dstv *****ing money and not providing services promised,provides incorrect outstanding balances

Useless customer care consultants can never assist with an inquiry,Stupid whatsapp number that does not assist clients to fix incorrect owing balances.Every month dstv have cut my services stating that i am owing them an amount even when i have paid my installment and my account should be in a credit but they still disconnect it every month and i have to fight with the consultant every month and after a long time only sort it out to get it reconnected only to find i am been charged a re connection fee for their mistake.I request a statement and the balance on statement and amount been requested to pay do not correspond.They are *****ently taking more money than the installment from clients and confusing clients when they query our balances so they can make more money,a terrible service.i also had another decoder before that i no longer use and they keep on opening the account and telling me that i have 2 decoders without my permission to reopen the other decoder i am no longer using.They cannot contact a person back which costs money to call and takes along time on a call without been refunded for the inconvenience causes.my dstv is still disconnected and i paid for a full month and now i wasted my money for nothing.what a horrible service and treatment to clients without regard to the losses to the client.They should be investigated for ***** as they have become a money *****ing company without providing a service to their clients.Useless company useless employees and useless management.The consultants do not want to provide a managers name or escalate my call to a supervisor or manager.Every month when i call the same problem and even if i had spoken to a consultant numerous times doesnt seem that they keep notes on the inquiries so you continue to experience the same problems every month.Also on the self service there isnt even a statement for a client to access so they can charge whatever they feel.In my opinion makes it a ***** company and should honestly be closed down for theft.