1 reviews | Active since Sept 2017
DSTV *****ING MONEY
3 PAYMENTS MADE TO MY ACCOUNT IS NOT REFLECTING ONE AS FAR BACK AS OCT 2016 - VARIOUS REQUESTS TO THE FB MESSENGER TEAM TO GET SOMEONE FROM MANAGEMENT LEVEL TO PHONE ME JUST MADE THE CASE WORSE - EVERY 2 MINUTES IT IS ANOTHER STORY - SO IN TOTAL AN AMOUNT OF R 2883.55 IS UNACCOUNTED FOR ............................... *****ING IS THE ONLY ANSWER I HAVE FOR THIS
Dear Yolande
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Yolande
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Yolande
I have contacted the account holder and he agreed to send us the proof of payment from Absa (R994.00) .
The amount of R -839.55 and R1050 is allocated .
R1050.00 covered billing for September 2017 which left the account in credit of R76.00 hence a debit went of R -798.00 instead of R874.00 (October to November Monthly Premium).
The account is currently reflecting a credit of R -1089.55 which includes reconnection fees reversals plus R835.55 .
I have sent a request to finance to email the detailed statement to ***.
I will contact him as soon as I receive the proof of payment and to update him on the account status.
Thank you
Girly
Best regards,
Good day Yolande
I have contacted the account holder and he agreed to send us the proof of payment from Absa (R994.00) .
The amount of R -839.55 and R1050 is allocated .
R1050.00 covered billing for September 2017 which left the account in credit of R76.00 hence a debit went of R -798.00 instead of R874.00 (October to November Monthly Premium).
The account is currently reflecting a credit of R -1089.55 which includes reconnection fees reversals plus R835.55 .
I have sent a request to finance to email the detailed statement to ***.
I will contact him as soon as I receive the proof of payment and to update him on the account status.
Thank you
Girly
Best regards,