JE
Jacques E
1 reviews | Active since Jan 2021
21 Jan 2021, 17:35
Dstv *****ing from me
Dstv overdebiting me.compact subscription, 2 decoders on 1 residence.That should give R534 pm with insurance. Dstv debiting R704, R788 and R1400.being given nonsense as to why it is so much.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Jan 2021, 18:54Hi Jacques E,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2021, 18:54
Official
Hi Jacques E,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jan 2021, 20:12Hi Jacques E,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that decoder U*** on your account incorrectly activated on DStv Compact package. We have cancelled that decoder and reversed the charges on your account.
The debit order has been sent to the bank as it is sent 4 days prior your payment date. We will contact you to process a refund for the funds to be sent back to your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that decoder U*** on your account incorrectly activated on DStv Compact package. We have cancelled that decoder and reversed the charges on your account.
The debit order has been sent to the bank as it is sent 4 days prior your payment date. We will contact you to process a refund for the funds to be sent back to your account.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2021, 20:12
Official
Hi Jacques E,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that decoder U*** on your account incorrectly activated on DStv Compact package. We have cancelled that decoder and reversed the charges on your account.
The debit order has been sent to the bank as it is sent 4 days prior your payment date. We will contact you to process a refund for the funds to be sent back to your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that decoder U*** on your account incorrectly activated on DStv Compact package. We have cancelled that decoder and reversed the charges on your account.
The debit order has been sent to the bank as it is sent 4 days prior your payment date. We will contact you to process a refund for the funds to be sent back to your account.
Kind regards
DStv: Hello Peter Team
Best regards,