CM
Chris M
1 reviews | Active since Feb 2019
17 Dec 2020, 15:32
DSTV *****ing from ex-subscribers
I cancelled my subscription from June 2020. I noticed R35 being taken via debit order since then. DSTV tell me they won't refund my money because I had to cancel this insurance separately. Apparently it is a rule stated in the insurance contract. When they took the debit order before I cancelled the insurance it was not a separate amount, but when I cancel it becomes a separate amount. This is theft.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Dec 2020, 16:27Hi Chris,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2020, 16:27
Official
Hi Chris,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Dec 2020, 22:59Good day Chris,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns as the details provided do not yield any results.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns as the details provided do not yield any results.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2020, 22:59
Official
Good day Chris,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns as the details provided do not yield any results.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please provide us with your ID or customer number so that we can access your account and address your concerns as the details provided do not yield any results.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
CM
Chris M's updateReviewer Update
30 Dec 2020, 17:00Reply test
CM
Chris M's update30 Dec 2020, 17:00
Reviewer Update
Reply test