DSTV *****ING CLIENTS MONEY AND SELLING DAMAGED GOODS

I have a complaint against DSTV. The story is as follows:

I had purchased two new HD DSTV single view decoders and a new TV for the December holidays in order for me too have 3 separate DSTV viewings at my house. I had an installer come out and do a re-install at my house at a cost of R4000. DSTV then charged me an additional R85 in addition to paying the normal premium subscription for the full bouquet. The install was done in mid-November 2017. From this date I have had no HD channels on the two new single decoders that were purchased from the DSTV centre in umhlanga. I have had numerous interactions with DSTV and they informed me that it will be escalated and someone will call me. But no-one has. I’ve been to the service centre in Umhlanga on more than 5 occasions and been getting “sorry” and “we will escalate” this matter but there has been no resolve on the matter.

I have been told it’s a national problem and the guys are working on it. The new decoders are not broadcasting in HD, how is it possible for them to then deduct money from people when they are not providing a service. Its *******!. Its false advertising by DSTV as their decoders cant broadcast in HD. Ive asked that they change the new decoders but their rude staff seem too don’t care.