DSTV Statement of Accounts/Accounting/Finance Division absolutely Atrocious

Again, the 4th December 2017 I wrote a review requesting DSTV look into there accounts. Diana call me to find out what the problem was to which I explained the situation. It was mentioned that she will resolve this compliant in 48 hours. 48hours passed and I have still not yet received a statement that was promised. Today I logged onto the DSTV portal only to find out that DSTV has deducted yet another monthly payment - I am not satisfied with DSTV/Multichoise that keep blatantly deducting extra costs for the consumer with no justification. It seems that when you have a positive credit balance that DSTV accounts/management do not know how to handle this. I had 3 months credit which has gone down to 1 month. DSTV CANNOT EXPLAIN , & HAVE STILL NOT GOT THIS RIGHT TO DATE.