KR
K R

1 reviews | Active since Nov 2017

16 Nov 2017, 11:07

DSTV Statement of Accounts/Accounting/Finance Division absolutely Atrocious

DSTV at it again !!!!!!!!!!!

A while ago I reported a problem on my DSTV Explora 2 not recording the correct show's, this seems to be sorted out. ( At Least - However I do believe they will **** it up again after this compliant ) It just seems as if every time a query is logged something else goes wrong. At the same time I reported a Debit of my account which the debited me for R2367.00. Upon a lodged compliant on Hello peter & Various correspondence with DSTV they credited me with a 1150.00. This was the balance for and extra month & and R30.00pm payment made in addition. What has annoyed me again is that upon entering my account today via DSTV connect app - the credit balance is showing 1150.00 and then when entering the View my balance screen it shows 1091.00. It looks like having a credit balance with a Large business enterprise is a NO NO. I still have not received a statement of account showing all the times I have paid extra and for the one month were a full additional subscription was paid. DSTV - You cant even manage the accounts properly and I don't want to keep checking that my credit balance keeps depleting as a result of your poor accounts administration.

I want an accurate Statement of Accounts showing my Debits/Credits

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2017, 11:38
Official

Dear K Roach

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

KR
K R's update21 Nov 2017, 13:48
Reviewer Update
DSTV at it again !!!!!!!!!!! A while ago I reported a problem on my DSTV Explora 2 not recording the correct show's, this seems to be sorted out. ( At Least - However I do believe they will **** it up again after this compliant ) It just seems as if every time a query is logged something else goes wrong. At the same time I reported a Debit of my account which the debited me for R2367.00. Upon a lodged compliant on Hello peter & Various correspondence with DSTV they credited me with a 1150.00. This was the balance for and extra month & and R30.00pm payment made in addition. What has annoyed me again is that upon entering my account today via DSTV connect app - the credit balance is showing 1150.00 and then when entering the View my balance screen it shows 1091.00. It looks like having a credit balance with a Large business enterprise is a NO NO. I still have not received a statement of account showing all the times I have paid extra and for the one month were a full additional subscription was paid. DSTV - You cant even manage the accounts properly and I don't want to keep checking that my credit balance keeps depleting as a result of your poor accounts administration. I want an accurate Statement of Accounts showing my Debits/Credits
KR
K R's update21 Nov 2017, 13:49
Reviewer Update
No response since 16 November 2017 11:38am