hR
haiko R
1 reviews | Active since Jul 2015
03 Dec 2019, 19:15
DSTV staff *********** and blatantly lie to clients.
Very poor Service DSTV failed to downgrade my package despite my request to do so. They then sent me a bill for R1700. I called the call centre and was repeatedly and actively **** to(I was told they would "call me back" and the next time i called, after being on hold for 40 minutes I was told that nobody at that call centre is able to call clients back). The matter was then "escalated" to billing and I was assured that I would get feedback within 24 hours. 24 hours have long since passed and there is absolutely zero feedback
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Dec 2019, 08:17Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Dec 2019, 08:17
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
hR
haiko R's updateReviewer Update
04 Dec 2019, 11:36Hi there
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
hR
haiko R's update04 Dec 2019, 11:36
Reviewer Update
Hi there
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
hR
haiko R's updateReviewer Update
04 Dec 2019, 11:39Could you please also make sure that the downgrade is done so that I dont have the same issue again next month
hR
haiko R's update04 Dec 2019, 11:39
Reviewer Update
Could you please also make sure that the downgrade is done so that I dont have the same issue again next month
hR
haiko R's updateReviewer Update
06 Dec 2019, 06:29 Hi there
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
hR
haiko R's update06 Dec 2019, 06:29
Reviewer Update
Hi there
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.
Thats great thank you. I really appreciate your help.
Also, would it be possible to arrange for 2 additional dstv family price lock packages to be added to my account as advertised for R99 per month in the link below.
https://www.dstv.co.za/get-dstv/packages/dstv-family/
The people in the call centre seem to be unaware of this offer.