DSTV staff Dishonest and lack of knowledge

Absolute Terrible.

We went onto DSTV website and they showed their DSTV Explora 3b on special for R999.00.

We purchased one on the 20nd.

Received emails saying thanks as well as being processed.

Yesterday received email showing shipped. But when you click on link back to their site it shows in Progress. When you do sub track shows in progress.

I phoned to ask when will it then actually ship and who delivers it.

They cant help or track merely says go back onto site.

This makes no sense. How can no one look into an order.

Then today I go onto the Chat service on the site.

Sisiwe chats to us. Very friendly. Says takes 7 work days. I mention surely they must list this in the site during ordering. Because they dont.

Shw says we can take proof of order go to any DSTV Walking Center and with ID just collect the Decoder instead of having it shipped.

So we do this. We print all the documentation and even the transcript of chat and go the Center.

Center says no way can they give us the Explora it is shipped from Randburg.

Why the heck did Sisiwe give us this info and instruction merely wasting our time.

We ask here can we call about the order.

Answer Dont know.... How the heck.

So DSTV chat staff is disshonest sending us to Center and wasting our fuel and time.

DSTV staff has no clue or contact number to check up on Online sales.

No wonder everyone moving to ******* streaming services And DSTV financially strugling.