DSTV *********** STAFF AND INCORRECT INFORMATION

I have been experiencing endless issues with my explora decoder. Went to DSTV a few times, and eventually they replaced the decoder. Upon replacement we were able to view our channels on both decoders. Until Monday 4 September when DSTV decides to DISCONNECT us, due to their Accounts not done correctly. Our replaced decoder was covered under our insured amount, however DSTV decides to bill us an a ridicilious amount like R3300. We called them and the sales consultant eventually assisted and mentioned this is an error on DSTV - Reference ***. AFter spending a good few hours on a call, it was resolved. Then today, 08 September 2023, they DISCONNECT US AGAIN. My husband has been trying since 2pm to get them to reinstall us, but DSTV's agents are pathetic, unskilled, and useless. How is it an agent picked up this fault on Monday, but the agent today couldn't, is this lack of training, laziness, or what??? NOW DUE TO DSTV *********** STAFF AND INCORRECT INFORMATION, WE HAVE TO GO WITHOUT HAVING ACCESS TO OUR TV....ENRAGED