DSTV S...SERVICE PROVIDER

I made payment on Sunday 09.07.2023 , the full amount that was due, services was not restored, after phoning the call centre numerous times , and with a number of calls being dropped , I then got through to a consultant who asked me to send the pop to ***, which I've sent 9-10 times, she finally found the pop and advised me that she attached it to my profile and that my services has been restored, the very next day services was cut of again, i had to phone again to go through the same process , and once again services was restored with the penalty fee as per the consulted WONT HAVE TO BE PAID!!!! service was cut again, i needed to phone again to get the service back up running, IT IS NOW REQUIRED OF ME TO PAY THE PENALTY FEE FROM THE DAY THAT I PAID THE FULL INSTALLMENT DUE, JUST BECAUSE THEIR CONSULTANTS DON'T HAVE CLUE WHAT THEY DOING