LB
Lizell B

1 reviews | Active since Mar 2016

07 Mar 2016, 09:33

DSTV Special for Explorer

I sms the words \price lock \" n the 2nd of March for the DSRV Explorer for R 899.00 a message was received that customer care will get in touch with me from a 010 number within 48-72 Hours<br> on the 3rd of March I get a sms to say \" we're very busy right now so their will be a short wait getting to you <br> on the 5th of March I get call we do the application just to fing out , that according to DSTV their is no service providers in Lephalale to to the installation and they will have to send someone from Thabizimbi or Polokwane to do the installation but I WILL HAVE TO PAY FOR THEIR TRANSPORT .<br> i cancelled the transaction as this is not what is promised on this special .<br> <br> Why is Multichoice DSTV lying to their clients .<br> Something needs to be done here , as now I can not apply for this as DSTV has not service provider in my town ???<br> <br> FALS ADVERTISING "

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2016, 08:56
Official
Hello lizellblignaut,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

@DStvcare (twitter)
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www.dstv.com

Regards
Ernest

Best regards,