DSTV - spam is their new business model
Despite never having received consent, multiple unsubscribe requests and multiple complaints over the last several months, DSTV continues to spam me weekly with marketing **** I never asked for and don't want. Apparently, the law regarding "opt-in marketing consent" and "ceasing marketing when requested to do so" doesn't apply at DSTV. They are also refusing to provide the contact details I require to lodge a formal complaint (having tried the regular contact channels already). Be warned that if you sign up for DSTV, they WILL spam you mercilessly, *******ly, and refuse to stop!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 12:05 Dear Kerry,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply14 Nov 2019, 12:05
Official
Dear Kerry,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
's updateReviewer Update
15 Nov 2019, 12:54"Hello Kerry
On behalf of Multichoice, I would like to apologize for the inconvenience caused.
Please be advised that your email address has been removed from our records.
Regards
Ntando"
Hi Ntando,
I have been told this multiple times, and yet the spam keeps coming (most recently, yesterday).
I have previously asked the following questions, to which I have yet to receive a satisfactory reply:
- why am I getting email I never subscribed to (*******)
- why are unsubscribe requests ignored (*******)
- why am I still being spammed after four months of requesting that you stop (*******)
- why do the emails keep coming after I have been promised they will stop (*******)
- why can I not manage my preferences on my profile, when it is clear that DSTV cannot manage them properly?
- who in senior management can I escalate this to?
I appreciate your response, but to be blunt, I simply don't believe it, because I've heard that one before.
Kerry
On behalf of Multichoice, I would like to apologize for the inconvenience caused.
Please be advised that your email address has been removed from our records.
Regards
Ntando"
Hi Ntando,
I have been told this multiple times, and yet the spam keeps coming (most recently, yesterday).
I have previously asked the following questions, to which I have yet to receive a satisfactory reply:
- why am I getting email I never subscribed to (*******)
- why are unsubscribe requests ignored (*******)
- why am I still being spammed after four months of requesting that you stop (*******)
- why do the emails keep coming after I have been promised they will stop (*******)
- why can I not manage my preferences on my profile, when it is clear that DSTV cannot manage them properly?
- who in senior management can I escalate this to?
I appreciate your response, but to be blunt, I simply don't believe it, because I've heard that one before.
Kerry
's update15 Nov 2019, 12:54
Reviewer Update
"Hello Kerry
On behalf of Multichoice, I would like to apologize for the inconvenience caused.
Please be advised that your email address has been removed from our records.
Regards
Ntando"
Hi Ntando,
I have been told this multiple times, and yet the spam keeps coming (most recently, yesterday).
I have previously asked the following questions, to which I have yet to receive a satisfactory reply:
- why am I getting email I never subscribed to (*******)
- why are unsubscribe requests ignored (*******)
- why am I still being spammed after four months of requesting that you stop (*******)
- why do the emails keep coming after I have been promised they will stop (*******)
- why can I not manage my preferences on my profile, when it is clear that DSTV cannot manage them properly?
- who in senior management can I escalate this to?
I appreciate your response, but to be blunt, I simply don't believe it, because I've heard that one before.
Kerry
On behalf of Multichoice, I would like to apologize for the inconvenience caused.
Please be advised that your email address has been removed from our records.
Regards
Ntando"
Hi Ntando,
I have been told this multiple times, and yet the spam keeps coming (most recently, yesterday).
I have previously asked the following questions, to which I have yet to receive a satisfactory reply:
- why am I getting email I never subscribed to (*******)
- why are unsubscribe requests ignored (*******)
- why am I still being spammed after four months of requesting that you stop (*******)
- why do the emails keep coming after I have been promised they will stop (*******)
- why can I not manage my preferences on my profile, when it is clear that DSTV cannot manage them properly?
- who in senior management can I escalate this to?
I appreciate your response, but to be blunt, I simply don't believe it, because I've heard that one before.
Kerry
's updateReviewer Update
15 Nov 2019, 16:00As discussed, I await their response.
's update15 Nov 2019, 16:00
Reviewer Update
As discussed, I await their response.
's updateReviewer Update
24 Nov 2019, 10:33Please chase this because - as expected - I am STILL receiving spam, despite my email address now allegedly having been "removed" from your systems.
I want this escalated FURTHER - despite claims it has been escalated, whomever is currently responsible for resolving the issue either has no ability, no authority or no interest to sort it out.
I have been requesting DSTV to stop this ******* behaviour for months, and I am beyond frustrated.
I want a response from senior management giving me the reasons why DSTV believes it is not bound by the law. I also want to know exactly WHAT is being done to resolve this, because whatever steps have been taken thus far (if any at all) are clearly insufficient.
I want this escalated FURTHER - despite claims it has been escalated, whomever is currently responsible for resolving the issue either has no ability, no authority or no interest to sort it out.
I have been requesting DSTV to stop this ******* behaviour for months, and I am beyond frustrated.
I want a response from senior management giving me the reasons why DSTV believes it is not bound by the law. I also want to know exactly WHAT is being done to resolve this, because whatever steps have been taken thus far (if any at all) are clearly insufficient.
's update24 Nov 2019, 10:33
Reviewer Update
Please chase this because - as expected - I am STILL receiving spam, despite my email address now allegedly having been "removed" from your systems.
I want this escalated FURTHER - despite claims it has been escalated, whomever is currently responsible for resolving the issue either has no ability, no authority or no interest to sort it out.
I have been requesting DSTV to stop this ******* behaviour for months, and I am beyond frustrated.
I want a response from senior management giving me the reasons why DSTV believes it is not bound by the law. I also want to know exactly WHAT is being done to resolve this, because whatever steps have been taken thus far (if any at all) are clearly insufficient.
I want this escalated FURTHER - despite claims it has been escalated, whomever is currently responsible for resolving the issue either has no ability, no authority or no interest to sort it out.
I have been requesting DSTV to stop this ******* behaviour for months, and I am beyond frustrated.
I want a response from senior management giving me the reasons why DSTV believes it is not bound by the law. I also want to know exactly WHAT is being done to resolve this, because whatever steps have been taken thus far (if any at all) are clearly insufficient.