Dstv Spam

Hi my name is Dimakatso Matela and I am in a contract or price lock with DStv and I have been their customer for a while now. Their service has been constantly annoying . I have recently changed the date at which I should be debited which was from 2nd of every month to the 15th of every month. I called and I was assured that they will debit my account on the 15th of this month then today I wake up and realized that my decoder has been disconnected from viewing, and when I contact their call center I am told that I owe R240 in which I was not made aware of when I changed the dates. I requested to speak with someone superior and that person assured me that she is going to listen to the recording and come back to me before 14:30 but the person hasn't called even now. She was the third person I spoke to within 2 hours. I tried to attain her contact details where I would be able to call her and follow up buy she assured me that it was not necessary and she would definitely call back but it's almost an hour now from the expected turnaround time without any news