DSTV South Indian Add-on impossible to activate

I have tried to activate the DSTV South Indian Add-on on my account. I phoned the call centre several times. <br> <br> The first time the consultant said that they were having a problem and would escalate the issue and get back to me. They never got back to me.<br> <br> The second time I called the consultant (different person) said that I needed to EFT an amount of R155 for the add-on to be activated the next day. It was never activated.<br> <br> I phoned for a third time - there was some technical error - the technician assured me it would be fixed in the next hour. They had fixed it by loading the incorrect (more expensive) DSTV Indian add-on.<br> <br> So phoned for the 4th time - to disable the wrong add-on and try to enable the South Indian add-on once more. They cannot help. The person I spoke to says that she will \escalate"it - so back to square one. How difficult is it to activate this. If it cannot be done why is it advertised as an option by DSTV?<br> <br> I am very disappointed by the lack of accountability by DSTV. The call centre uses an approach of \""escalating\"" things to get people off the line and then never call back or assist with the actual problem. The last person I spoke to was Rebecca Lesito."""