NS
Noxolo S

1 reviews | Active since Aug 2020

02 Feb 2021, 15:45

DSTV South Africa is just plain *******

I recently thought let me try out DSTV for the first time, had l known l wouldnt have bothered.

For the past 3 months since l opened the account, it has been back and forth with them. They keep sending me communication that my account has not been paid. I have sent 3 times the proof of payments. Now they asking me why did l pay early in Jan meanwhile they are the ones that sent an SMS to pay before the 29th. I have called them numerous times and asked to speak to their senior with no success. On top of everything, they are saying l owe them inspite of me having paid. This is the second-worst customer service l have received from these subscription service lenders.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2021, 16:16
Official
Hi Noxolo Shange, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team