Dstv South Africa

November 2021 I sent a request to change banking details for the debit order and kept following up on the request which was finally done Jan 2022. 28 Jan my package was deactivated, I spoke to someone who told me I need to make payments coz the debit order after change will take a month to be active. So 29 Jan made payments via pick n pay. Yesterday 31st of Jan the debit order went off. Now I have paid double for Jan coz the system DSTV is using cannot track records or just being competent. There is no way one package can pay twice. May I have my money back and DSTV needs to really explain to me coz I have emails from when I was changing banking details and also WhatsApp chat where I was told to pay coz the debit order will take a month. Help me understand what's happening here