1 reviews | Active since Nov 2015
DSTV: Something not right in Accounts!!!
Dear DSTV!<br> <br> The package I'm using is the R199, but for the world cup I upgraded to PREMIUM for R699, I'm on debit order. So end on August my debit goes off for R199 then I paid in cash the difference as per DSTV for the full package. GREAT!<br> End Sept they debit me with R1500 instead of R699 for the month of Oct, I then go in, all they see on the system is R699, they told me to reverse this amount, did it, they PROMISED/ ASSURED me that end Oct only R199 will go off, I even call during Oct to confirm, @ end on Oct they take R559, I again take statement showing the amount, they will \escalate". The agent calls me says that I'm looking at my statement wrong (WFT!!) DSTV only took R339 my MWEB amount. I then showed them my MWEB statement of R339"
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the billing on your account has been reconciled and the next payment will be debited on the 25th November 2015 for the DStv Family subscription only. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that the billing on your account has been reconciled and the next payment will be debited on the 25th November 2015 for the DStv Family subscription only. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile