*********** Dstv solutions
Multichoice implement systems that don’t work!! I signed up for their insurance package 2 months ago and ever since I did, I’ve been having issue paying my premium package on the MyDstv app. It displays only the insurance amount and not the premium amount. When you call the call centre, they send you to the insurance department which has over 30 calls before you and never picks up the phone, I doubt there’s even a DSTV insurance call centre! It’s like the team implements solutions and doesn’t test them, it’s frustrating
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Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Jul 2024, 11:43Hi ****son ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Jul 2024, 11:43
Official
Hi ****son ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Jul 2024, 10:33Hi ****son,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****36 with a *** and could not get hold of you.
May you please send us a screen shot of what you are experiencing when trying to make payment to *** for us to investigate.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****36 with a *** and could not get hold of you.
May you please send us a screen shot of what you are experiencing when trying to make payment to *** for us to investigate.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jul 2024, 10:33
Official
Hi ****son,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****36 with a *** and could not get hold of you.
May you please send us a screen shot of what you are experiencing when trying to make payment to *** for us to investigate.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****36 with a *** and could not get hold of you.
May you please send us a screen shot of what you are experiencing when trying to make payment to *** for us to investigate.
Kind Regards,
DStv: Hello Peter Team
Best regards,