LC
Lyn C
1 reviews | Active since Jun 2012
21 Apr 2016, 11:54
DSTV Software updates causing issues on Decoder
DSTV pushed software updates to my decoder on 12/13 April 2016. Since then my decoder has been struggling to find a signal and keep the signal. On a daily basis I have to log onto the dstv self service to clear all the errors and restart my decoder for it to start working again. Yesterday we lost most of the channels in the package that we are paying for. I called the call centre to report the issue only to be told that I need to take my decoder out to a DSTV centre to have it checked out. This issue was caused by the software update, why isn't a consultant coming out to my flat to check out the decoder?
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Apr 2016, 13:37Hello Lanesh,
Since you stay in a flat, chances are you have individual network settings and it might be that after the software upgrade your network settings has went to default settings.
May we recommend you check with body corporate what are your network settings, then re-enter them and scan networks.
Kind Regards
Phil
Since you stay in a flat, chances are you have individual network settings and it might be that after the software upgrade your network settings has went to default settings.
May we recommend you check with body corporate what are your network settings, then re-enter them and scan networks.
Kind Regards
Phil
Best regards,
DStv (MultiChoice)'s reply21 Apr 2016, 13:37
Official
Hello Lanesh,
Since you stay in a flat, chances are you have individual network settings and it might be that after the software upgrade your network settings has went to default settings.
May we recommend you check with body corporate what are your network settings, then re-enter them and scan networks.
Kind Regards
Phil
Since you stay in a flat, chances are you have individual network settings and it might be that after the software upgrade your network settings has went to default settings.
May we recommend you check with body corporate what are your network settings, then re-enter them and scan networks.
Kind Regards
Phil
Best regards,