DSTV software update faulty

I would give 0 stars if I could. Since they did a software update last week, extra view does not work. Despite online chats and phone calls to reset/ relink - nothing works. I was told to take the decoder in for testing. I was then informed that the software is not compatible will all the decoders and I would have to buy a new one. How is this good customer service. We were not even told about the updates and the possible consequences. Now we are expected to spend more money on new equipment. Apparently it is to stop the people who use the extra view but do not pay the monthly access fee. I stood in a queue with over 30 people who had the same problem and was told it was mostly in the Eastern Cape.