DH
Driena H
1 reviews | Active since Dec 2016
23 Dec 2016, 16:25
"DSTV so much more"......problems
<p>I've been trying for 2 days to sort out a problem with DSTV Boxoffice.</p> <p>I've rented the "Ghostbusters" movie, but received a message that I've rented "Shovel Buddies".</p> <p>Trying to get this sorted with DSTV is like pulling teeth! The nconsultant are extremely unfriendly. I'm either being told that I made the mistake or the line gets cut.</p> <p>A mistake was not made from my side in renting the wrong movie, but definitely a technical error on DSTV side.</p> <p>Why is it so difficult to get some kind off decent service???</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
23 Dec 2016, 16:37Dear Driena Hoffman
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply23 Dec 2016, 16:37
Official
Dear Driena Hoffman
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Dec 2016, 11:43Dear Driena Hoffman
Apologies for the bad service received.
The charges for the movie "Shovel Buddies" has been reversed, you can at anytime rent "Ghostbusters" you wont be charged for it.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply24 Dec 2016, 11:43
Official
Dear Driena Hoffman
Apologies for the bad service received.
The charges for the movie "Shovel Buddies" has been reversed, you can at anytime rent "Ghostbusters" you wont be charged for it.
Regards
Elna
Best regards,
DH
Driena H's updateReviewer Update
03 Jan 2017, 20:17Good day Elna,
I've rented "Ghostbusters" on 30 December 2016 and was charged for the movie.
Could you please advise urgent?
Regards
Driena Hoffman
DH
Driena H's update03 Jan 2017, 20:17
Reviewer Update
Good day Elna,
I've rented "Ghostbusters" on 30 December 2016 and was charged for the movie.
Could you please advise urgent?
Regards
Driena Hoffman
DH
Driena H's updateReviewer Update
15 Jan 2017, 18:05Nearly a month later and still no joy from DSTV....is it because DSTV knows they have the monopolly in tv viewing and they just don't worry about the individual??
Extremely dissapointed DSTV customer
DH
Driena H's update15 Jan 2017, 18:05
Reviewer Update
Nearly a month later and still no joy from DSTV....is it because DSTV knows they have the monopolly in tv viewing and they just don't worry about the individual??
Extremely dissapointed DSTV customer
DStv (MultiChoice)'s replyOfficial
23 Jan 2017, 14:06Dear Driena Hoffman
Apologies for the delayed response.
As discussed your Box-Office account was credited with R-35 on the 22-12-2016. This was for the wrong movie you received "Shovel Buddies", when you rented "Ghostbusters" again the R35 was taken from that credit, it is the reason why we said you won't be charged.
With that being said, we have referred your query to management to contact you as requested.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply23 Jan 2017, 14:06
Official
Dear Driena Hoffman
Apologies for the delayed response.
As discussed your Box-Office account was credited with R-35 on the 22-12-2016. This was for the wrong movie you received "Shovel Buddies", when you rented "Ghostbusters" again the R35 was taken from that credit, it is the reason why we said you won't be charged.
With that being said, we have referred your query to management to contact you as requested.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jan 2017, 10:53Good Morning Driena
We understand that our management has been in touch with you and they have agreed that the R35 charge for the movie "Ghostbusters" will be reversed.
Should you need any further assistance, please feel free to contact us via ***.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply24 Jan 2017, 10:53
Official
Good Morning Driena
We understand that our management has been in touch with you and they have agreed that the R35 charge for the movie "Ghostbusters" will be reversed.
Should you need any further assistance, please feel free to contact us via ***.
Regards
Elna
Best regards,