DStv So much more (of a headache)

<p> As of last year July DStv was debiting my account an extra R99.00 every month, for a Decoder Payment Plan I did not take out with them but from another company. When I noticed the extra fees and called DStv their consultant tells me "the other company was charging me for installation and DStv was billing me for the decoder". Since my contract with the other company was verbal I thought, I must have not heard right when I accepted the agreement. Only when the contract ended and DStv continued to still debit the extra fees did I find out that my purchase with the the company had nothing to do with DStv.</p> <p>So I phone DStv, they request my bank statements even though initially they acknowledged the extra payment, nevertheless I sent in all documents asked. After many more phone calls I was told the Finance Department would call me which they did many times as well, first call was to ask if I had taken out any Decoder Payment Plan. Then one day finally a consultant from the Finance Department tells me that after they investigated the matter they found that indeed I did not take out this Decoder Payment Plan, I ask for all moneys to be put straight into my bank account it was debited from. </p> <p>Funny thing is when we wish to view their services they expect their money first but I am waiting for an ongoing two weeks since I was told that I would refuned by their Finance Department.</p> <p>Today I had to phone in again as they are still debiting me the extra fees, their consultant I spoke to tells me they have not canceled the Decoder Payment Plan, UNBELIEVABLE and that they have alot of "Backlog" . What does that have to do with me, I have been a good customer for many years now. DStv, your service is really sloppy, everytime I phone in I have to repeat the issue, what kind of records do you keep.</p> <p>I do not think I will remain a customer.</p>