DSTV -so much more.... frustration and bad service

I have been paying for my dads account as well as my own using debit order. However I noticed many errors which were not previously rectified correctly via the call centre.This prompted me to visit while on holiday the customer centre in Durban last year October & have the bill split i.e my dad will pay his account via his own debit order. After another mixup, the matter was escalated to Scelo to resolve.I explained the entire matter in person & via email & he assured me that the system would be corrected. Recently after checking my bank statements back to back, I noticed 4 debit order transactions in favour of Multichoice on my account. I highlighted this immediately to Scelo on 11 August. There seems to be no lack of urgency in resolving this & the reasons he provide are that he was either off work, there was a different IT system deployed, etc..A week after my recent interaction with him, he called me to obtain ID numbers which should have been in his records. This matter is dragging on for too long and has cost me ~R10 000 in additional debit orders from my personal bank account. What is also sad is that my dad who is a senior citizen does not receive any senior discount.