DSTV ... So much less

A couple of months ago, I bought a DSTV decoder and for the first day, everything worked fine. But the next day, the decoder did the daily software update and half my channels stopped working. It's been this way since December and I've now paid more than R2 000, and only watched about a week's worth of DSTV.<br> I've contacted Multichoice as well as various installers to no avail. No one is willing to come out to check the problem and all of the suggestions Multichoice has provided me does not work. I even drove out to Goodwood from Sea Point to swop the decoder and smart card, bought a new cable and reinstalled the entire thing. Still not working. I am quite annoyed at the fact that Multichoice and its accredited installers are not willing to even send anyone out to have a look at the problem. The rest of the apartments in my block that have DSTV seem to have no problem like this.