DSTV ... So much less

After posting a previous complaint regarding Multichoice's services, I received a call from an agent who alleged that they were trying to help, but still did not fulfil this role. My DSTV is still not working and I asked the call centre agent to please suspend the account as I have been paying for three months and not even watched a week's worth of TV. I've had numerous struggles with the DSTV, but was not offered a refund for the money (more than R2K) wasted. I was even told that I would have to pay a call-out fee if they sent an installer to check the installation. Despicable service that's cost me hundreds of rands with absolutely nothing to show for it!