DSTV so dissapointed

<p>We upgraded to the Explora premium payment package for R949.00 per month they sent the decoder and they installed it the Saturday the 2nd of July 2016 we enjoyed the perks after instalions for 2 days and then my services got cut. I called the so called customer help line spoke to multiple people all telling different things finally the last time I called with a irratated voice they explained that my query is being esculated and it takes 48h to be fixed please note this was over a weekend and we are short staffed she told me.</p> <p> </p> <p>The Monday around 11:00 after more than 48h I called back the problem was still not resolved after asking to speak to a manager they quickly switched the service back on. They informed me also when I upgraded to cancel my previous subscription so that I dont get double charged when the next premium is debited speaking to Kavis he assured me there is a credit of R685.55 transfered to my current subscription and the payment should only be R290.11 the ref nr is : ********** 4/i65</p> <p> </p> <p>The 2/8 at 20:00 I recieved a notify me sms stating R2553.06 has been debited from my bank account I immediately called the DSTV help line they told me they can only se a debit for R864.00 I should take my bank statement to the nearest Multichoice provider the following morning to clear the problem.</p> <p> </p> <p>On 3/8 I spent 40:00 min on the phone trying to resolve the problem I spoke to Thandeka after very long converstion I explained that 4/7 R779.00 has been debited and the difference was supposed to be deducted my credit was never added to my account and wich means three months has been debited, the told me they cant authorise the refund because it is a public holiday and if they refund they can only capture the refund after 7 working days and the refund will only show in 3 working days I should go do a manual debit order reversal for the whole ammount and do a manual payment for the correct ammount.</p> <p> </p> <p>The 4/8 I called the DSTV help line once more to confirm that all is order and to cancel my debit order so that I can make manual payments monthly they said they can not do that on the contract.</p> <p> </p> <p>My friends and family all encouraged us and I regret ever upgrading to the explora package have not experienced the service well at all either.Verry dissapointed !</p>