DSTV SO DISAPPOINTED

I'm so not happy with dstv. I saw an advert about upgrading to compact plus for R460. Since I'm a compact customer I decided to upgrade and went on their whatsapp self service. I was told to pay R75 which I did on that day, and my channels did not change, called dstv and I was told I was supposed to sms Yes to 31066 and I asked so what's gonna happen to the R75 I paid, the consultant told me it will call under my monthly subscription. I sms' d and the sms said they'll notify me once I'm upgraded till today when i scroll to find that I'm now on compact plus. Called dstv again spoke to Mpumi to find out if the compact plus was the normal one or special she said it was a normal one and there's nothing they can do about this, asked to speak to the manger but still didn't get help she kept me on hold then hang up on me. I'm So disappointed that dstv can't help their Customers if there's such misunderstanding.