DSTv-sms linked payment system flawed

We paid our DSTv account through an SMS link as received from them on 1 September 2021. Yesterday, our DStv was cut off due to non-payment. As we paid through a link supp**** with them, there is no PDF proof of payment for this. I phoned their call centre twice yesterday to explain. In the first instance because the account is in my husband's name the lady was not willing to assist me. When we phoned later in the evening for the 2nd time when my husband got home from work and asked them to use what we were able to provide from our banking app regarding this payment to allocate this payment and reconnect our service, this did not help at all. As a matter of fact, it was just utterly frustrating. The more I explained that we paid through their portal payment system and that there is no PDF proof, the more they insisted on only receiving this. There is no going the extra mile for the customer who has made payment and sends all the possible proof of this payment. Our bank shows clearly that the allocated amount was paid over to DSTv on the 4th of September 2021, although the link payment was already made on 1 September 2021. And although I send this proof through, this is not accepted by DSTV. I'm now inconvenienced by having to go to the bank today and see if they have any way of generating a PDF proof for this payment. In the meantime, we are out of money and out of DSTv. If the bank isn't able to assist with the PDF proof request, I do not know what we'll do. I'm in the hands of DSTv, and the bank - and I have no control over their willingness to assist us. In these times, our DSTv is our only source of entertainment. We put our last cents together for this small treat. I'm really disgusted and very disappointed with DSTv's unwillingness to listen, and say, hey, let us have a look at how we can find these funds that you said you have paid. It is as if they call you a **** in your face. Why hold on for 30-minutes for a call centre to tell them you have paid, if they won't even go to the trouble to find these unallocated funds? The money is somewhere in their account. And I can't do a thing other than telling them that it's paid - and they just say "tough" for you. If you can't provide our specific proof, we will not help you. I find this utterly frustrating and unacceptable.