DStv, smarten-up !!

I have been trying for days to uncover how to apply for the 65+ customer discount. The DSTV website tells you about the option but not how to apply for it. So, I sent numerous emails to the DSTV help line and had numerous useless replies. EVERY response starts with the same excuse : "we tried to phone you but were sent to voice mail" which is TOTALLY UNTRUE !! None of the responses gave me any information on how to proceed with my application for the 65+ discount, they either don't know or are instructed not to tell ????