DSTV - Simply the worst

I have been a subscriber for well over 30 years, and pay by debit order, which is processed on the 4th of each month. This has been the case for all these years, and not one debit order has ever been returned. My next debit order is due to go through on 4 October, but on 1 October I received both an email as well as an SMS telling me that my service had been suspended. Initially I thought it must be a ****, but when I turned on my TV, I saw the error message saying that the services were suspended. The only option then was to go through the excruciating process of phoning their call centre and waiting to speak to someone. To get onto their automated calling system you need to give them your ID number, and then when you get to speak to a consultant, the very first thing they ask you is the same thing. Why ask it twice. In any event, I spoke to Palesa, who could not explain why my service was suspended. To her credit, she only kept me on the line for 10 minutes and then said she would reconnect the services (which she did) and would call me back to tell me why the services were suspended in the first place (which she did not do). Today (3 October) I received two emails telling me that my access to Showmax, which the pointedly say is linked to my dstv subscription and payment of that account, has been "paused". Tomorrow the debt order goes through, so they will then hopefully wake up.....for this month at least! Dealing with dstv is a nightmare, and don't believe what they tell you about using the app to resolve issues. I have had years of problems activating my holiday home subscription on the app, as it sometimes works and most times does not, and so you once again have to phone the call centre, where the consultants say that they are aware of problems with the app. Yet nothing seems to get done about it, except that now and again the app gets updated, and then invariably works even worse. All I read about is how dstv is losing subscribers, and yet they seem intent on alienating and frustrating their dwindling number of remaining subscribers.