EV
Ettiene V

1 reviews | Active since Nov 2020

23 Oct 2023, 18:02

Dstv simply does not care.

3 Months later, and no response or even an effort to resolve this matter from Dstv I have now send 8 emails to Dstv. I have supp**** them with the required documentation on 4 occasions. Every time I write a review on Hello Peter I receive an auto response email and a telephone call requesting documents. After I told them that I have supp**** them with the requested documents on various occasions they simply say that they will look into the matter, and phone me back. As to date nothing has been resolved. And nobody has phoned me back. What can I do to enable Dstv to assist me?

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Oct 2023, 18:05
Official
Hi Ettiene, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

EV
Ettiene V's update23 Oct 2023, 19:36
Reviewer Update
I have received the same auto response in all previous reviews but nothing further. They simply don’t care. No wonder they are loosing subscribers on a daily basis.