Dstv signal lost for two weeks!

Automated responses from service providers shouldn't be valued as a form of communication, it just frustrates the customer even more. I've been in contact with DSTV via Twitter for two weeks! They're so claimed self service has all the wrong information, linking installers using my physical address has failed! Did everything to get help and I'm simply being told the same thing, asked the same questions, tried troubleshooting and they've asked for my address,gave it to them and all I got was another link. What was the point of asking for it? I've never been so frustrated and angry all at the same time.