DSTV SIGNAL FAULT & 24 MONTH EXTENDED CONTRACT THAT WAS OFFERED

THE ONLY TIME I GOT ACTION OUT OF MULTICHOICE/DSTV IS WHEN I COMPLAINED ON HELLO PETER AND THE PROBLEM IS STILL NOT SORTED OUT AS I'M WAITING FOR THE TECHNICIAN THAT DSTV SENT OUT TO CHECK ON THE ERROE WITH THE SIGNAL !!! THE TECHNICIAN MZWAKHE MOSIA WAS VERY GOOD AND HE CHECKED OUT THE ERROR THOROUGHLY AND EVENTUALLY FOUND THAT HIGH TREES ABOUT 250/300 METERES AWAY IN A NEIGHBOURS GARDEN WAS OBSTRUCTING THE SIGNAL CAUSING THE ERROR AND HE MAINTAINS THAT THE INSTALLER SHOULD HAVE PICKED IT UP !! THE DISH MUST BE MOVED TO BY PASS THE OBSTRUCTION AND MUST BE AT HIS COST !!! I HAD ALREADY PAID THE INSTALLER FOR THE INITIAL INSTALLATION OF THE 2 EXPLORERS AND HE CAME BACK TWICE AND COULDN'T FIND THE FAULT AND I HAD TO PAY HIM FOR THE CALL OUT OF R450 EVEN THOUGH THE FAULT HAD NOT BEEN SOLVED !!! SO I ACTUALLY SHOULD BE REIMBURSED AS THE DSTV TECHNICIAN SAID THE INSTALLER MUST MAKE SURE THAT THE SIGNAL IS 100% NO MATTER HOW MANY TIMES HE MUST COME OUT TO SORT IT OUT !!! ANYWAY THE DSTV TECNICIAN SAID HE WOULD MAKE CONTACT WITH THE INSTALLER TO ARRANGE THE MOVING OF THE DISH TO SOLVE THE SIGNAL BEING OBSTRUCTED BY THE TREES IN THE NEIGHBOURS YARD !! THE OTHER PROBLEM REGARDING THE EXTENDED 24 MONTH CONTRACT THAT INVOLVED A MONTHLY SAVING OF AROUND R90PM WAS SORTED OUT BY A LADY BY THE NAME OF NICOLETTE FROM MULTICHOICE WHO SAID THE CONSULTANT THAT PHONED ME ORIGINALLY AT THE BEGINNING OF OCTOBER APPARENTLY DIDN'T REGISTER THE CONTRACT AT THE TIME SO OBVIOUSLY IT WASN'T CONFIRMED OR CARRIED OUT!!! THAT PROVES THE INCOMPETENCY OF SOME STAFF EMPLOYED BY MULTICHOICE WHICH IS VERY FRUSTRATING HENCE THE BAD SERVICE THEY OFFER THEIR CUSTOMERS THAT CAUSES US TO SEEK WAYS TO GET THEM TO DO SOMETHING ABOUT IT !!! UNFORTUNATELY AS I'VE SAID BEFORE WHEN A COMPANY MONOPOLISTICALLY CONTROLS A PART OF AN INDUSTRY WITH NO OPPOSITION IT'S ALMOST IMPOSSIBLE TO GET ANY DECENT SERVICE OUT OF THEM AND THE ONLY WAY FOR CUSTOMERS TO GO TO THE MEDIA FOR HELP !!! THEN ACTION IS TAKEN AND SOMETHING GETS DONE !!! FRUSTRATING TO SAY THE LEAST !!! I INCREASED THEIR STAR RATING TO 3 FROM ZERO AS AT LEAST ACTION HAS BEEN TAKEN AND BEING SORTED OUT !!!!