KM
KEITUMETSE M
1 reviews | Active since Mar 2018
14 Mar 2018, 12:28
DSTV SIGNAL ERRORS
I pay R450 for my Explora and Compact package per month.I have only been receiving selected channels for the past 2 weeks, Most of them are giving an error about a signal. I have this problem, atleast once every 2 months. Dstv only tells me to bring in the Decorder for testing and ask me to call in an installer to look at the dish. The installer comes and charges me an additional R350 , on top of my subscription . DSTV made no effort to make sure that this signal issue is resolved on a more permanent basis. I cannot keep paying for my subscription as well as call out fees for installers every other month. What is even more frustrating is that l have made several attempts to get help via their Facebook page but all their correspondents only have one same automated replies for me. They have shown blatant disregard for my complaint and I feel this is my last chance to get them to act. I have been a DSTV subscriber for over 10 years and rarely had these issues with the older model decorder.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Mar 2018, 13:18Dear KEITUMETSE MONAGENG
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Mar 2018, 13:18
Official
Dear KEITUMETSE MONAGENG
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
KM
KEITUMETSE M's updateReviewer Update
16 Mar 2018, 08:55I have been waiting for your call for 2 days now, Any idea when will l be getting this call you speak of? You have just made it clear that you don't care about your customers.
KM
KEITUMETSE M's update16 Mar 2018, 08:55
Reviewer Update
I have been waiting for your call for 2 days now, Any idea when will l be getting this call you speak of? You have just made it clear that you don't care about your customers.