DSTv shows no support for low paying customers

I tried the easyView subscription with them to get a feel of things now. I know of many people who had DSTv and stopped their subscription because there is always an issue with the channels not working and also it is just getting expensive to pay for the same old content year in and year out when there are other options out there.

So my intention was that if I am happy I'd take it up a notch and upgrade my package. But it really seems DSTv does not care about their low paying customers.

Firstly, more than 1 channel is not working. Secondly, I could not get a resolution for the one channel I really cared about which is Channel 139.

The first person who helped me in the support centre really went the extra mile and even escalated the matter to be resolved. More than 72hrs later and the channel was still giving me the PER 0 error code.

I followed up and then I heard the dumbest **** ever...the second support staff member I spoke to said to me that it is because the easyView package does not have the 139 channel.

I explained to him/her that I did the research and it definitely says the channel is included in this package. Also why would the channel even appear amongst the list of channels available to me...even when I select my package under the TV guide...channel 139 reflects?

I got a world class response with no attempt to resolve the issue "I don't know".

I have now cancelled my subscription...I guess DSTv does not need my business because I'm not a big spender...this is how you lose potential big clients...don't take your low paying customers for granted...we are the people who want to try out your service before we spend the big bucks with you.

DSTv will never see the likes of me again and I would definitely NOT recommend their services to any of my family and friends.