DSTV / Showmax Total and complete incompetence.

Ever since the DSTV/Showmax upgrade I have been unable to log into the app., itself in order to activate Showmax. Every time I try it continually says " We have a technical problem." I have spoken to the call center a few times, and they get the same response. This situation is way past ludicrous. DSTV do you think you can actually get your act together in my, or for that matter, anyone else's lifetime. I take it for granted that I shall be given a credit for the time period that I have been unable to log on through your incompetence.