JR
John R
1 reviews | Active since Nov 2019
12 Oct 2023, 16:28
Dstv Showmax pro no migration
I have been a happy Showmax pro customer for a long time.DSTV wish’s to migrate me to DSTV compact, they have comprehensively failed. I have spent over 20 minutes on the phone (and then the line cut) and have sent numerous emails, still no joy from Dstv. This migration is a disaster. John
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2023, 16:33Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2023, 16:33
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JR
John R's updateReviewer Update
15 Oct 2023, 09:133 calls later and 3 people trying to help and no solution. Each time someone rings I have to start the problem process again and each time they fail (or go off shift and forget). Very simple you asked me to upgrade from Showmax pro to DSTV. This has not occurred I am left with a bill of 216 and a credit of r30 for a service I ve never used. Please can you escalate this to someone who can fix the problem as frontline customer care are not able to. What astounds me is I am asked to prove that I am a Showmax pro customer evetytime and I am eligible I contact you. If the agent bothered to look at all of the correspondence on this ticket they would see the problem. Instead we have to reinvent the wheel (and fail) every day. Dstv do better.
JR
John R's update15 Oct 2023, 09:13
Reviewer Update
3 calls later and 3 people trying to help and no solution. Each time someone rings I have to start the problem process again and each time they fail (or go off shift and forget). Very simple you asked me to upgrade from Showmax pro to DSTV. This has not occurred I am left with a bill of 216 and a credit of r30 for a service I ve never used. Please can you escalate this to someone who can fix the problem as frontline customer care are not able to. What astounds me is I am asked to prove that I am a Showmax pro customer evetytime and I am eligible I contact you. If the agent bothered to look at all of the correspondence on this ticket they would see the problem. Instead we have to reinvent the wheel (and fail) every day. Dstv do better.