Dstv & Showmax incompetence

I am a Dstv stream, premium account holder and have been struggling to access my showmax. I called Dstv to seek assistance with the continues error message to subscribe I keep on receiving. Needless to say that after 50min my issue has not been resolved. The consultant that assisted me, Siphosithu asked me to send them proof of payment on my dstv account, even though she confirmed that it shows a R0 balance on their side, same as on my side, and even though I confirmed my account is up to date, otherwise I would not be able to view and stream my live dstv channels, she persisted I need to email the proof to them in order to assist, of which I refused. I told her that while they get their account department sorted I am stranded without access to a service as advertised even after paying for this service, and that she must grant me with a voucher number "as there is an option for this on showmax", so that I can continue watching what I wanted to while they get their house in order. She refused, I asked to speak to a manager, she refused. Eventually I asked am I getting billed for this call, since it has been 50min without progress or is it a toll free line, she said yes I am getting billed, and I requested for her to call me back until the issue is resolved. She confirmed that she will call me back immediately, I am still waiting. Not only did I call a call center that is there to help with issues that actually can not help, but I paid for a 50min call out of pocket, and pay for rights to view this service, and I cant view it. @DSTV & Showmax, you are useless, over priced and lack competent staff and systems to sort out queries that arise from a service you offer the public, a service we PAY for.