DSTV Showmax free offer just a story

DSTV promised premium subscribers free access to Showmax. However accessing Showman is a tedious and very frustrating process and I just wonder of the many premium subscribers how many have actually access to Showmax and for those that have how many had to endure the frustrations of the process to access it.

DSTV has no simplified process to access Showmax especially when one has problems.

I have a month now trying to sort out my problem of accessing Showmax. DSTV refers me to Showmax and Showmax refers me back to Showmax. DSTV says all seem fine on their system for me to access Showmax and Showmax tell me but DSTV must clear the cost on their part for me to access the services. As their way of showing regrets to my frustrations Showmax gave me a 7 days free access hoping DSTV would have resolved the problem, the 7 days expired.

My biggest gripe about this is I am a DSTV client not Showmax, why must I be tossed between DSTV whom I have a contact with and Showmax who is in partnership with DSTV for a month and still without a solution. Why did DSTV offer this service as if it's an easy-to-access free service? Now I incur telephone costs of at least 35 minutes per call I make to DSTV. No calling me back... nothing. I am now into the second month. What are my options on this breach?

Thabisho