LM
Lebogang M

1 reviews | Active since Sept 2019

01 Jul 2021, 00:25

Dstv showmax bill charges after promised there will not be charges by showmax agent via dstv.

Dstv still billed me for showmax fee while I canceled it same day after I was promised I will no be charged

Palesa

Agent profile picture Showmax ?Welcome to Showmax. How can we help you? How do I cancel joined today thinking it will be added to dstv and play without data connected to the internet Jun 18, 9:15 PMAgent profile picture Palesa Hi welcome to Live Chat, you are through to Palesa Kindly provide me with your Showmax email address *** Are you still there Palesa Jun 18, 9:17 PMAgent profile picture Palesa Thank you, please wait a moment while I access your account We have cancelled the account under the e-mail address *** valid till 2021-07-18 Will there be any charges? Jun 18, 9:19 PMAgent profile picture Palesa No Thank you palesa Jun 18, 9:20 PMAgent profile picture Palesa Thank you for contacting Live Chat. If that's all for today, have a great day further Would you like to rate this interaction? Agent profile picture Palesa Thank you for contacting us on LiveChat.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2021, 06:20
Official
 Hi  Lebogang Andrew Mosala, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
LM
Lebogang M's update01 Jul 2021, 06:35
Reviewer Update
Bridge of promise, willing to take this further, I need to be compensated as I missed one of my debit order which I'm in arrears because of this. Thinking of canceling this dstv package as well and join Netflix.