DSTV showing me the middle finger 🖕🏽🖕🏽🖕🏽🖕🏽

I had no viewing for 2 weeks and trying to get necessary help from dstv centres, I spent money calling in and driving to the centres only to find them not operational during load shedding as if it is my fault. I paid for a full month subscription but was only able to view this week, they are refusing to credit the 2 week period but only able to pass R87 credit for the 2 days my matter was sitting with the insurance. I need my 2 week subscription credited and with immediate effect, I’ve been liaising with Sibongile Yekwa who’s adamant that my subscription worked after the first attempt with the consultants and her words are as follows on email: “ you were not in contact with us after the 26th of March (we will assume your services were working until the 10th of April when you contacted us and were advised to take the decoder to the agency, you never made any further contact to us even after reconnection of your service), your services were auto reconnected on the 3rd of April after you made a payment of R674.42, we are unfortunately not able to account for load-shedding, we are basing our credit on the proof we have on our end and when your account was accessed by our consultants”